Privacy Policy

Last updated: January 2026

Winorama (accessible at winorama-australia.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. By using our website, you agree to the practices described here.

We operate in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). If you've got questions or concerns about how we handle your data, get in touch with us directly before doing anything else.

1. Who We Are

Winorama is an online casino platform operating at winorama-australia.com. References to 'we', 'us', or 'our' throughout this policy mean Winorama and its operating entity. We are the data controller responsible for your personal information collected through this site.

2. What Information We Collect

We collect personal information that you provide directly to us, as well as some information gathered automatically when you use the site. Here's what that covers:

Full name, date of birth, and residential address
Email address and phone number
Payment details, including deposit and withdrawal information (we do not store full card numbers)
Account login credentials
Identity verification documents such as a passport or driver's licence, as required for KYC (Know Your Customer) compliance
Records of your gaming activity, transaction history, and account preferences
Technical data including your IP address, browser type, device identifiers, and session data

We don't collect sensitive information like health records or political opinions unless you specifically provide that to us and there's a clear reason for it.

3. Why We Collect Your Information

There are several reasons we need your personal information. Some are legal obligations, others are just necessary to run the service properly.

To create and manage your account
To process deposits and withdrawals
To verify your identity and age (you must be 18 or over to use this site)
To comply with anti-money laundering (AML) laws and responsible gambling obligations
To detect and prevent fraud or suspicious activity
To send you account-related communications and, where you've opted in, promotional offers
To improve our website and services based on how people use them

4. How We Store and Protect Your Data

Your data is stored on secure servers with industry-standard encryption. We use SSL technology across the site and restrict access to your personal information to staff and third parties who genuinely need it to do their job.

We keep your data for as long as your account is active and for a period after closure as required by law. Financial records, for example, may need to be retained for up to seven years under Australian tax and AML legislation.

No system is completely foolproof, but we take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure.

5. Sharing Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

With payment processors and banking partners to handle transactions
With identity verification and KYC service providers
With regulatory or law enforcement bodies when required by law
With our technical service providers who help run the platform, under strict confidentiality agreements

If we ever transfer your data outside Australia, we take steps to make sure it receives a comparable level of protection to what the Australian Privacy Principles require.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. You can also ask us to stop sending you marketing communications at any time.

To make a request, contact us at the details provided at the bottom of this policy. We'll respond within 30 days. If you're not happy with how we handle your request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Responsible Gambling and Data

If you set up self-exclusion or responsible gambling limits on your account, we retain that information to enforce those restrictions. This is non-negotiable and exists to protect you. We take these obligations seriously.

If you need support with gambling-related issues, please contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858. It's free, confidential, and available 24/7.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. If the changes are significant, we'll let you know via email or a notice on the site. Continuing to use Winorama after changes are posted means you accept the updated policy.

9. Contact Us

Got a privacy question or concern? Reach out to us at: [email protected]. We're happy to help sort things out.

18+ only. Gambling should be fun. If it stops being fun, please seek help.